Ninety-nine per cent of the 4.38-crore applicants who sought services under the Karnataka Sakala Services Act in the last 20 months were satisfied with it, according to a survey. After releasing a booklet containing information about the performance of the Sakala programme, Law and Parliamentary Affairs Minister T.B. Jayachandra said on Tuesday that people had received information, compensation, caste certificates and income through the 478 services provided under the scheme. He said the scheme had been awarded ISO certification. According to a survey conducted by the Indian Market Research Bureau, 99 per cent of the applicants were satisfied with the service, Mr. Jayachandra said.
Shalini Rajneesh, Principal Secretary, Department of Personnel and Administrative Reforms, said an award was presented to the State government at the FICCI Conference on Quality Practices-2014 for the citizen-centric initiative. She said people could now contact officials to enquire about the status of their applications. Applicants can also download the Android app from http://sakala.kar.nic.in/Apps /skl.apk
She said 400 officials were punished for their laxity in providing services to applicants. According to Ms. Rajneesh, the success of the Act was because the officials feared that failure to perform would affect their chances of promotions and this would be mentioned in their service records.