In yet another initiative to take policing near to the people, the State police have announced the launch of a 24X7 call centre giving access for lodging complaints from any part of the State.
The call centre service ‘100’, will receive calls from all corners of the State and mechanism had been put in place to record the voice of the complainant. The contents would be communicated to the officials concerned with immediate effect so that there is no delay in taking action on these plaints.
Director General of Police V. Dinesh Reddy who held a video-conference with senior officials on Thursday said the access number ‘100’ was operational in the past, but its operations were mainly confined to the State capital.
He was speaking to reporters before leaving for New Delhi to participate in the conference of the Chief Secretaries and DGPs on Friday. He said the current set up, to be operational from April 11, coinciding with Ugadi, would be headed by an officer of the rank of Superintendent of Police assisted by Deputy SP rank officers at the district headquarters level.
The complaints once lodged would be recorded and monitored till they reached their logical conclusion. “Monitoring of the calls will instil a fear on the part of the officials concerned of being hauled up,” he said.
Inspectors would be deputed to visit the police stations under his area to review the progress of complaints received and acted upon besides sending reports to the SP, SDPO.
It was decided to step up vigil on the National Highways No. 5, 7, 9 and 18 where the density of traffic was more.
No liquor in dhabas
While liquor sales in the dhabas abutting the highways would be prohibited, the staff of the police stations concerned would monitor instances of negligent and rash driving .