A British woman, who called up a television service provider to enquire about a bill, is claiming she was connected to a call centre in Mumbai, and she got “so frustrated” because she couldn’t understand what the people were saying.
Viv Tomkins, 59, a resident of Birmingham, wrote to phone giant BT to complain that she could not make out what their employees said.
BT, however, claimed the Indian call centre staff could not understand her accent.
Ms. Viv, a retired paramedic said: “I couldn’t believe the cheek of it. I know I’ve got a twang but I speak the Queen’s English.”
She had fired off a letter after she could not understand a BT Vision bill and was put through to India four times.
On every occasion, she said she had to hang up “in despair”, The Sun reported.
“I was on the phone each time for 10 minutes minimum — I think to people in Mumbai — and got so frustrated because I couldn’t understand what some of the people were saying.”
“I had to ask their staff to repeat themselves over and over. I felt like throwing the phone out of the window,” she said.
Charlene Conway, from BT’s correspondence centre in Durham, however, wrote back: “I am sorry that you have been unhappy with the advisers. I can certainly understand the difficulty in resolving your inquiries whenever the advisers you have been speaking to are having problems understanding you.”
