A US waste management company has announced it will create 120 new back office jobs including data entry, analysis, and invoice generation, in India in the next few years.
Arizona Waste Management company officials said the decision was taken considering the potential savings in expenditure, and the high-quality back-end jobs its Indian employees have been doing for years.
Janette Micelli, spokesperson of Waste Management company, said: “As part of our efforts to optimise our back office processing functions, we’ll be transitioning over the next few years approximately 120 non customer-facing back office roles…to our office in Indore.”
The company, headquartered in Houston, Texas, has around 250 employees performing a variety of information technology and back office processing functions in Indore.
“Our team located in our Indore office — at less than one per cent of our total employee population — is a very small percentage of our overall employee base,” Micelli said.
The company first opened its back office in Indore in late 2011, and since then it has been increasing its presence there.
According to local media reports, an average transactional processor costs $45,000 in the US, compared to just $10,000 in India.
In the past two years, the company has reduced its global workforce of 40,600 by 2,100 as its annual revenue declined from $14 billion in 2013 to $3 billion in 2015.
“These are always difficult decisions, and we’re doing what we can to encourage affected employees to apply for other available positions within the company,” Micelli said.
The move will likely result in a lower cost for labour with demonstrably improved efficiency and better quality. —PTI
