Students to be able to track status of application
Have difficulty in getting your marksheet or migration certificate from the Institute of Distance Education of the University of Madras? Next time you register your grievance, either in person or online, make sure to collect the acknowledgment receipt that will mention when your compliant will be resolved.
As an extension of the functions of the grievance cell, the institute has introduced a time-bound grievance redressal mechanism.
With this, both current and former students of the University of Madras need not wait for months to know the status of their application or run to various departments to get a provisional certificate or marksheet.
According to V. Thangaraj, director (in charge), Institute of Distance Education, University of Madras, the average time a person takes to complete a course is six to seven years, so there are bound to be issues in getting a certificate. Also, it was only from 2005 that computerisation of records began at the Institute.
“Digging out old records is a huge challenge. Now, these grievances will be sorted out in a month,” he said.
There are over 1.5 lakh students registered for the various certificate and diploma programmes of the University at the under-graduate and post-graduate levels.
Apart from old students seeking a provisional certificate, one of the most common queries at the cell is related to tuition fees. With a majority of students unable to recollect when the fees was paid, the staff at the institute have a tough time tracing the records.
The Institute has also introduced other student-friendly initiatives. Hall tickets can now be downloaded from the website along with the exam time table.