City collectorate’s website has defunct numbers and links for public services
A visitor to the Chennai collectorate website (http://www.chennai.tn.nic.in/chncoll.htm) will probably leave it baffled and frustrated.
Understandably so, since most of the contact numbers the website lists for essential services in the city are defunct, and attempting other online services take you to websites that are completely unrelated to what you are looking for.
For instance, clicking on the contact number listed on the page where one files an online petition, takes you to the website of the directorate of horticulture and plantation crops.
Under a listing of airlines, the website gives the address and contact number of ‘Indian Airlines’, despite its merger with Air India in 2007. .Airport officials said that no flights operate under that name since the merger.
“All flights with the code of Indian Airlines ‘IC’ have been changed to the code of Air India ‘AI’. The website should list the numbers of Air India domestic and Air India international offices,” said an official of the Airports Authority of India.
A page dedicated to the numbers of public utilities such as schools, railways, hospitals and banks seem useful on first glance, until one tries dialling the numbers listed.
Contact numbers of the Madras Medical College, Stanley Hospital, Government Hospital for Thoracic Medicine and Institute of Child Health are all defunct. Likewise, the numbers for general enquiry, reservation enquiry, arrival and departures, too, don’t work.
When asked about the erroneous listings on the website, officials of the Chennai collectorate said the National Information Commission (NIC) which maintains the website, was responsible.
“Since they maintain it, we are not responsible for the erroneous information. We have informed officials of the NIC and asked them to verify information before it is published online,” an official said.