Consumers waiting to pay their electricity bills in the city normally undergo the ordeal of standing in long queues at any collection office of Tangedco. A majority of the collection centres suffer from lack of ventilation and space. But, all this is set to change with the electricity department planning to open a modernised payment centre at Chintadripet substation very soon.
The payment system at the collection centre would do away with queues by issuing tokens from a token generating machine with customers called to pay their bills without any hassles in the six counters. At the collection centre, display boards with messages on energy conservation, consumer redressal mechanisms, online payment facilities and other issues will be installed.
A senior official of Tangedco said this is so far the only collection centre (besides the air-conditioned one at the Tangedco headquarters) where customers will not have to stand in queues.
The new collection centre has been opened for consumers of Chintadripet and Pudupet divisions. Operations for these divisions were previously being conducted at the Wallajah Road office, he added.
The official pointed out that based on feedback from the public, the payment system would be replicated in payment offices in Usman Road and T. Nagar.
