Two post offices in the city have been accorded ISO certification for providing quality services.
The head post offices on Anna Salai and Mylapore were granted the certificates under the service quality management systems in accordance with IS 15700: 2005. They were among the five post offices that were granted the certification. The other post offices were those in Tiruchirapalli, R.S. Puram in Coimbatore and Palayamkottai.
Mervin Alexander, postmaster general, Chennai city region said that the certification provided by the Bureau of Indian Standards (BIS) is valid for three years.
These head post offices were chosen for ISO certification as they followed the norms for transactions specified in the citizen’s charter.
The norms include following a specific time limit given for various transactions such as booking of registered articles and insured parcels, money orders, speed posts and savings certificates. The post offices also delivered postal articles on time.
They also made other improvements to the services provided including creating a postal forum consisting of residents, an internal audit of the quality of services on a regular basis and feedback forms for customers.
“We are now planning to ensure such quality of service is in place at other head post offices too, in order to obtain ISO certification,” Mr. Alexander said.
