Passengers on the Bangalore—Delhi Jet Airways flight complained of a harrowing time at the Bengaluru International Airport on Sunday night after the flight returned to Bangalore owing to bad weather in Delhi.
The passengers were airborne for nearly 4 hours and 20 minutes. They alleged that once the flight landed in Bangalore, they were left to fend for themselves. Flight 9W 812 was scheduled to leave Bangalore at 7.25 p.m. However, it left only at at 8.40 p.m. Owing to bad weather in Delhi, it returned to Bangalore at 1 a.m. on Monday.
“First the flight was delayed by over an hour and then just when we were approaching Delhi, the flight was diverted all the way back to Bangalore, instead of a nearer airport,” Bina Menon, one of the passengers, told The Hindu . “Once we landed here, passengers were forced to fend for themselves in the cold. There were children and elderly people in the group. No one from the airline attended to us,” she alleged.
However, the airline accommodated Ms. Menon and several others in its flight to Delhi on Monday at 8 a.m.
Meanwhile, the Jet Airways spokesperson, in a statement, said Flight 9W 812 to Delhi was delayed owing to a delay in the arrival of aircraft from Guwahati. “Owing to bad weather in Delhi, the flight, with 137 guests and crew, was diverted back to Bangalore and landed at 1 a.m.” The spokesperson said that additional personnel had been deployed at the airport to facilitate guests, who were informed of the revised departure at 8 a.m. on Monday. The spokesperson added that guests were given a full refund on cancellation, rebooking and taking a flight on a later date. Guests were provided refreshments at 6.30 a.m. on Monday before being flown to Delhi.
