The Karnataka State Road Transport Corporation (KSRTC) has regretted the inconvenience caused to passengers stranded when the Airavat Club Class bus hit a bear near Bellur Cross early on July 16.

Responding to the report, ‘Sleep like a baby? More like stand like a dog,’ appearing on these pages on July 18, KSRTC said the divisional controller, Kempe Gowda bus station, Bangalore, has been asked to take action against the staff who spoke arrogantly with one of the passengers, Pushparaja Chauta, when he called the emergency service number.

The statement said for general passenger assistance, the round-the-clock call centre — 080-44554422 — is available along with KSRTC control room at KBS — 7760990560. It said the crew made alternative arrangements for Mr. Chauta at 4.45 a.m. along with other passengers and the bus reached Bangalore around 7 a.m.

Refunded

KSRTC also refunded the full fare from Bellur to Bangalore to him, (Rs. 243) as he had travelled sitting on the conductor’s seat in the spare bus.

Keywords: KSRTCbus complaints

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