‘Number of lines and manpower at call centre will be increased’

In order to address grievances and complaints from the passengers, Bangalore Metropolitan Transport Corporation (BMTC) will upgrade its helpline. The helpline number is 155220.

BMTC Managing Director Anjum Pervez said: “The number of lines and the manpower at the call centre would be increased.” Besides, 15 kiosks would be set up at bus stations to provide information about fares, timings and rates.

Earlier during the day, Transport Minister and Bangalore Urban district in-charge Minister Ramalinga Reddy laid the foundation stone for the BMTC’s new bus-stand and depot at Nagarabhavi 2nd stage. He said that it would be constructed on an area of 3 acres and 30 guntas at a cost of Rs. 7 crore.

The basement would have a bus bay, platforms, and enquiry room and pass counter, while the bus depot will be housed above it. Mr. Reddy said that currently there were 12 schedules with 112 trips that were operated from Nagarabhavi 2nd stage and it would be increased to 80 schedules and 602 trips after the construction of the depot.

He said the cancellation rate of trips which was 6 per cent until November last has been reduced to 3.9 per cent this year.

Ramachandra Gowda, MLC, urged Mr Reddy to ensure that bus drivers, who met with accidents are given compensation. Besides, he urged the authorities to provide mosquito nets for drivers who sleep in the buses at night.

Poor waste disposal system

Various resident welfare associations in Nagarabhavi told Mayor B.S. Sathyanarayana that the area was not kept clean and the waste disposal system was poor. Mr. Sathyanarayana asked the residents to directly contact him via his Facebook page about the location of inefficient cleaning or potholes, so that he could direct the authorities concerned to take action.

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