The police control room number ‘100’ is being relaunched under a new name ‘Namma-100’ with a promise that calls would be answered within six seconds, down from 15 seconds at present.
The service, which will also be available to people seeking help on social media, is backed by new technology and aims to operate on the lines of 911 in the US and 999 in the UK, the police said.
‘Namma-100’ will be inaugurated by Chief Minister Siddaramaiah on Saturday.
At present, the police control room staff answer calls within 15 seconds. It can take up to two minutes to understand the complaint and 30 seconds to alert the nearest Hoysala patrol vehicle.
With the new technology, the staff will be able to identify the exact address from where the call originated.
Connects to social media
The city police’s social media wing receives hundreds of complaints every day. To streamline these grievances, the police will integrate emergency and non-emergency messages with the Dial 100 control room. Citizens will receive a unique ID once they file a complaint on Facebook, Twitter or WhatsApp.
The social media wing monitors posts on social media platforms and responds based on priority. “Complaints will be classified as an emergency or a non-emergency alert, and a case-sheet will be prepared,” a police source said.
“After collecting necessary details, the case will be sent to the dispatcher in the main control room who will forward it to the respective Hoysala vehicle nearest to the complainant,” the source added.
