Stressing the importance of professionalism, accountability and customer satisfaction, T.N. Sudhindra Kumar, Chief General Manager, AP Telecom Circle, on Thursday exhorted all employees to have introspection and work hard to ensure better service. He was the chief guest at the All India BSNL Executives’ Association, AP Circle’s Open House session held here.
He urged employees not to bother about competition and other players in the field. Do your work sincerely and improve revenue.
There was immense potential in the market. Being a Public Sector Undertaking, their approach would be different, he said. He said the new projects viz., VUDON, VIJAY and KUBER, had been launched to improve revenue and urged all concerned to work hard and ensure success of these projects.
General Manager (Finance) K.K. Vel pointed out that BSNL had also been paying all taxes and there was need to improve revenues by ensuring better service to customers.
Responding to the observations of earlier speakers, P. Naga Raju, General Manager Visakhapatnam, said that the suggestions were well taken.
He stressed the importance of retaining customer base and use of IT tolls to ensure better service. V. Krishna, General Manager, Srikakulam, said that one should love his work.
M.V. Narasaiah, president of the association, presided. The way things were managed by the BSNL came in for criticism by office-bearers of the association.
K. Satyanrayana, president, AIBSNLEA, Central Headquarters, said that there was no accountability in the BSNL and nobody knew who was doing what.
He, however, said that good days had come. People believe in BSNL and it was for us to make customers delighted. Poor marketing and lack of professionalism were some of the problems, he said.
Padmanabha Rao of SNEA (Sanchar Nigam Employees Association) said that BSNL was facing a critical situation. There was no proper guidance from the corporate office, he alleged. In his keynote address, secretary of the association, J. Sai Baba, listed some of the problems faced by the BSNL like failure to retain customer base as also attract new customers, and called for a complete revamp of the marketing wing. P.R. Prasad, Chairman of Reception Committee wanted single window facility to ensure availability of all services at single place. Prahlad Rai, general secretary, K. Jairam, Advisor, and others spoke.