Disruption in service caused due to RoB work near Christ Nagar

Over 400 telephone lines in Bapatla have been disconnected in the last 72 hours, adding to the misery of BSNL customers who are already reeling under frequent disruptions in service.

The telephone lines have remained snapped for the third day after workers laying a road under a RoB near Christ Nagar allegedly dug up a chunk of cables.

A BSNL engineer said, usually workers dig up the road during nights using huge earthmovers.

A police case had been registered against an R&B contractor by the BSNL.

BSNL engineers have expressed helplessness in reconnecting cable wires citing delay in getting a new cable even as the communication links remained cut off.

Admitting that frequent disruptions have been the main reason for customers shying away from the telecom major, BSNL, Guntur Region, General Manager, MLN Rao, said, “It is sheer negligence on the part of contractors. We receive no information from agencies on the nature of work and the time during which it is carried.’’ The BSNL has added 15,000 new customers in 2012, but the number of those withdrawing is rising alarmingly. As many as 20,000 customers have withdrawn from the BSNL base in the last one year.

Broadband service

Poor quality of service is also showing on the poor response to the BSNL Broadband service, one of the fastest and flexible bandwidth in the segment. Out of a subscriber base of 1.30 lakh customers, only 30,000 have been using Broadband services. The numbers have remained dismal in spite of BSNL coming up with cheap plans, beginning from Rs.150.

“We have launched new flexi plans in landline/Broadband and hope to increase our base. We are also working to stay in touch with the customers. Details of billing would be sent to their mobiles,” said Mr. Rao.

The BSNL, though, has witnessed 18 per cent growth in the mobile segment, shoring up its volume of business to Rs.125 crore during the financial year 2012-2013. The Guntur SSA region has registered a growth of 3.2 per cent. The Guntur region has stood first in the Wi-Max service in the State.

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