Call it humane policing or new-age wisdom — a pleasant wave of change is gently sweeping the State police.

The rigours of visiting a police station will not deter the public from filing complaints any more.

One can walk into the comfy and air-conditioned Friends Janasevana Kendram (at Palayam) and lodge written complaints with the personnel of the Police Petition Desk, set up between counters 11 and 13, adjacent to the Motor Vehicles Desk there.

The complaint would be scanned and sent to the police station concerned.

The initiative, part of the government’s Sutharya Keralam project, is expected to come in handy for women and children, the physically challenged, and senior citizens. A senior police officer said the facility would save working women and other vulnerable sections the trouble of going to a police station to lodge a complaint. The public can also provide information regarding anti-social activities to the desk. The petitioners will be required to produce a valid identity card and provide a telephone number. The petitioner will get an acceptance receipt indicating the telephone number of the police station concerned.

Non-Resident Keralites (NoRKs), residing in any country, can forward complaints to the facility via email. They will need to attach a scanned copy of the passport with the complaint, sources said. “Identity had been made mandatory for accepting complaints and to avoid fake ones,” he said.

The Station House Officers had been asked to take action on forwarded complaints in three days. Trained Civil Police Officers well-versed in information technology tools will man the desk from 6 a.m. to 6 p.m.

Home Minister Thiruvanchoor Radhakrishnan will launch the facility at the Janasevana Kendram on Monday.