The Head Post Office at Pandeshwar here is wearing a new look under the “Project Arrow”. It makes many promises to people such as: Open an account in seven minutes; Deposit your money in two minutes; and get a savings bank certificate in seven minutes.

The renovated post office was inaugurated on Saturday. A charter displayed at the Head Post Office lists out a variety services and claims to make them available to the customers within the time mentioned against each of those services. The new “look and feel” office gives its customers the feel of a modern corporate banking branch under a new logo that reads: “Flying wings”. This logo has been written in bold letters and stuck prominently on the panels of a row of new-look counters.

Postmaster General of South Karnataka Region Vasumitra, who dedicated the office to the public, said even the postal staff could feel better in the renovated workplace and this should result in increased revenue for India Post. Besides the counter services, steps had been taken to raise the efficiency levels in handling account transfer, money order disbursement, and delivery of the mail. Post offices would be provided with adequate funds to ensure prompt delivery of money orders. A system to monitor the quality of all services on a day-to-day basis was in place, he said.

Stating that 95 per cent of the mail was being delivered the same day, he said the delay in delivering the rest was because of non-availability of addressees and difficulty in locating certain addresses.

E-stamp papers

Mr. Vasumitra said that the new post office would offer “e-stamping solutions”. The post office would make electronic stamp papers available to its customers. Under the new guidelines of the Union Government, the system of carrying the stock of stamp papers had been abolished. Instead, they had to be printed instantly and supplied on demand, he pointed out. The post office would continue to accept payments of electricity, telephone, and other bills of public utility services, he added. The 150-year-old Head Post Office was among the 5,000 post offices across the country which had been renovated under the Project Arrow. Besides adopting the “look and feel” concept, the renovated post offices were aimed at establishing a brand for India Post through the new logo. Unlike the previous one, the new logo symbolised dynamism and adoptability to changes, he said.

K.M. Balakrishna, Senior Superintendent of Post Offices, Mangalore Division, said that the staff of the Pandeshwar Head Office would rise to the occasion and meet the challenges ahead of them.

G.S. Hangund, Senior Postmaster, Mangalore Head Office, was present.

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