A caller from Urwa dialled 100 around 12.13 p.m. on Monday last to report a problem caused by a fallen tree near her house here.
The policeman, who received the call, passed on the information to the nearest Sagar patrolling vehicle that reached the spot by 12.20 p.m. The personnel cleared the blockade and reported back to the control room at 12.25 p.m.
For the last two weeks, the Mangaluru Police have been handling calls on Dial 100, a faster response system to complaints, where the calls are immediately attended to by the newly requisitioned 21 GPS-fitted Sagar patrolling vehicles.
Following the success of Dial 100 after its relaunch in Benglauru, the Police Department is working on extending the system across the State starting with Mangaluru, Mysuru, Hubballi-Dharwad and Belagavi Police Commissionerates. The Police Department is planning to have a command centre in Bengaluru to handle the calls.
Police Commissioner T.R. Suresh told The Hindu that for the last few weeks the police have been using the Dial 100 facility, which is set up on the ground floor of his office. While three policemen act as call receivers, one works as the call dispatcher.
The audio of the call received is forwarded to the call dispatcher, who makes an entry of the complaint into the system.
He goes though the system to find the nearby Sagar patrolling vehicle and assigns it the complaint. The recipient patrolling vehicle acknowledges information through the tablet fixed in the vehicle and sends text as well as audio message after the task is completed.
The complainant receives SMSs about registration of the complaint and also the action taken by the police.
Mr. Suresh said that the whole process starting from registration of the complaint to the action taken is monitored on a real-time basis.
Mr. Suresh said that call receivers, call dispatchers and personnel in the 21 new patrolling vehicles are getting used to the system. Modifications are being made in the working to make the system work better.
Mr. Suresh said that the personnel in patrolling vehicles underwent an orientation programme recently.
