The complaint-cum-information centre functioning at the Collectorate here is getting good response from the public, particularly, senior citizens and differently abled persons, according to officials.
Last week, the centre, with two exclusive telephone numbers 0452-2526888 and 0452-2521444, was launched by Collector Anshul Mishra. The centre would remain open on all working days. The aim of the centre is to offer information on government schemes to the needy people. It would also receive complaints or grievances from the general public on any issue pertaining to the district administration.
From seeking the status of issuance of patta applied for with the officials concerned, the callers could also lodge complaints on, say for instance, non-stopping of TNSTC buses in a designated stop. For a farmer, he can enquire about the arrival/availability of fertilisers and so on.
Each caller gets one unique identity number which could be referred during future calls made by the particular person until his grievance was redressed.
The idea was to directly take the complaints/feedback from the public and also lessen the inconvenience that may arise for senior citizens and others who would have to visit the offices to get their works done, Mr. Mishra told The Hindu .
Date-wise calls
The centre, which was launched last week, received 175 calls during the last six days. From June 20 to 26, the complaint-cum-info centre staff received as follows: June 20: 12, June 21: 20, June 22: 37, June 23: 37, June 25: 58 and 11 calls were received on June 26 (till noon).
The Collector said that he personally reviewed the total calls, type of calls, the nature of complaint or information sought by the individual callers. “The district administration hopes to deliver in a more efficient manner which ultimately makes the public not to visit the government office again and again for the same purpose,” he summed up.
The officials supervising the complaints-cum-info-centre said that by using the facility, the public (economically poorer sections) residing in far away places in the district could save a plenty of money.
A visit to the Collector’s office on any grievance meeting day to submit petitions would cost a person anywhere between Rs.50 and Rs.100 and the daily wage he/she may earn on the particular day is lost. Instead, by making a telephone call to the centre, the information/grievance was registered and the public could be rest assured it would have focussed attention, they added.
