Telecom Regulatory Authority of India (TRAI) conducted a consumer outreach programme here on Friday facilitating interaction between various service providers and consumers.
G. Muralidhar, Advisor and Regional Head, TRAI-Hyderabad, said, “We hope sessions like this provide a platform for consumers to give their feedback and suggestions to the service providers.”
Speaking about the growth of telecom services, Mr.Muralidhar said Tamil Nadu had the second highest number of telecom users in the country. “For every 100 people, we estimate that at least 109 landline and mobile connections are in use,” he said.
Two presentations on frequently-asked-questions, mobile number portability, unsolicited tele-marketing calls and messages, and tariff plans were made at the programme.
P.S.R. Murthy, Senior Research Officer, TRAI, gave details of value-added services and how to approach an appellate authority for complaint redressal. “If a consumer is not satisfied with the way his complaint was handled by the customer care service, he can contact the appellate authority. Contact details of the appellate authority are given in the start-up kits provided with the SIM card, on websites and sales outlets of the service providers,” he said.
While this was the first programme of its kind for Madurai, more such interactions would be held periodically, Mr.Muralidhar said, and adding the TRAI had been conducting regular awareness and outreach programmes in tier I and tier II cities.