The Chief Minister's mass contact programme to be held in the district on November 19 to resolve people's grievances has evoked a good response with over 1,000 complaints lodged already.

District Collector P.I. Sheikh Pareed said that arrangements had been intensified for the programme to be held at the civil station premises. Mr. Pareed said that people having complaints about the availability of benefits or documents related to government institutions should be lodged with the collectorate or taluk offices at the earliest.

The words “Chief Minister's mass contact programme” should be inscribed clearly on the complaint and the covers carrying them. They should also bear the full address of the complainants.

The Chief Minister had made it clear that he would stay back as long as it took to meet all the complainants who turn up.

The district administration is expecting not less than 3,000 people to turn up at the programme. Separate counters of all the departments would be set up on the day to facilitate the smooth acceptance of complaints and their speedy resolution. About 25 counters are likely to be set within the collectorate premises. Various departmental heads have been entrusted with responsibilities for the smooth conduct of the event.

Majority of the complaints dealt with departments like revenue and panchayat, and issues like drinking water that have a direct impact of the lives of people.

A receipt and a token will be issued for each complaint received and the the token will inform the complainant about the official to be contacted for further details.

Complaints relating to various offices will be received at the collectorate till Thursday.

Complaints received at the collectorate and taluk offices will be registered and forwarded to departments concerned. By November 15, departments will inform the district level complaint redressal cell at the collectorate about the action taken on complaints and applications received till November 10.

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