Results of a passenger feedback survey at eight airports in the country have placed the services of Central Industrial Security Force personnel at the Kochi international airport at Nedumbassery at top position in terms of the feeling of security, thoroughness of security operations, waiting time for clearances, etc. The CISF at Mumbai and Bengaluru airports are placed in the second and third positions respectively. Delhi airport has been ranked four.
The CISF looks after the security of 59 airports in the country. The survey was conducted at Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Kochi, Kolkata and Guwahati.
Different variables were taken into consideration for the survey. These included courtesy and helping attitude, said a press release here. Comments from passengers on dispensing with stamping of hand baggage and suggestions for any improvement were also sought during the survey, which was conducted by the CISF.
The feedback was taken from over 3.30 lakh passengers. as a huge confidence booster for the force. Most of the passengers appreciated the efforts of CISF personnel and the negative remarks appear negligible in comparison”, claimed the press release. Overall, 95.58% of passengers rated CISF Excellent/Very Good on all the four parameters.
