If errors have crept in in the e-challan issued to you, the traffic police have come out with redressal mechanism.
If you have reservations about the e-challan issued to you, here’s help. File a complaint with the traffic police and ask them to drop the ‘charge’.
There are reports of errors creeping in in the e-challan, mainly due to the lack of clarity in the photographs taken by the police personnel, and mistakes during manual entry of details on the computer.
“There could be a possibility of errors during manual entry of details, and also in recognising the vehicle registration number when the photo is not very clear. In the event of a doubt about the challan, one can lodge a complaint, and the challan will be dropped if the objection is proved correct,” e-challan in-charge Inspector M. Narsing Rao said.
The traffic police had introduced new software from October last year, and the system has now stabilised, Mr. Rao said. Police can now issue e-challans from their own stations rather than having to go to an e-challan centre. Photographs taken by police personnel are downloaded at their respective stations and e-challans raised through the new software, he said, adding that the errors in e-challans could surface during this time.
Over 1.30 lakh e-challans were issued in December, a marked rise from over 90,000 challans from that issued during both October and November. The number of e-challans generated each month is now a ballpark 1-1.3 lakh, the officer said.