The project automation of Water Board’s tanker service has been selected for the Rs. 10 lakh platinum award for being the best e-governance initiative under project category for the year 2012-13 by the State government.
On the occasion of commemoration of Rs.2 crore MeeSeva transactions on July 1, Chief Minister N. Kiran Kumar Reddy, will give away the award at Ravindra Bharathi.
The major benefits of the project to the consumers are: Introduction of IVRS, online registration of services on HMWWSB website and Facebook has facilitated quick registration of service requests reducing booking time from 10 to 30 minutes to less than a minute. Booking through IVRS and confirmation of delivery through secret PIN ensures that tankers are delivered to genuine consumers.
Besides first come first serve principle implemented through integration of IVRS complaint booking with gate pass generation ensures effective resolution. Efficiency of delivery of tankers increased from 30 to 75 per cent.
Epos handheld terminals and RFID (Radio Frequency Identification) smart-card system provided a mechanism to track the number of trips made by tankers, quantity of water drawn from filling stations ensuring water audit and reduction of Unaccounted For Water (UFW) at filling stations.
Further the smart card-based payments integrated with the cash counter system ensured that payments were accounted for and real-time revenue reconciliation done.