Consumers urged to use online payment options

Taking into account the difficulties in clearing the electricity bills in view of the general strike, the central discom has decided to exonerate the consumers for late payment of bills for this month.

Surcharge will not be levied, nor will there be disconnections citing defaults, assured the acting Chief General Manager of the CPDCL Metro Zone D.R.K. Prasad on Wednesday.

Many consumers in the city are worried lot as the Electricity Revenue Offices where the bills are directly collected are shut due to the Sakala Janula Samme. The electricity employees joined the fray from September 21, upon the strike call given by the Telangana Electricity Employees' JAC.

“e-Seva centres where we can pay the bills have long queues owing to the strike. We are clueless about how long the stalemate would continue, and if the company would slap surcharge for late payment,” said Asif, a consumer from Falaknuma.

Similar concerns are expressed from various quarters of the city, as the bill has to be cleared within 14 days after being generated. Usually, the bills are issued between first and tenth day of each month, hence the last due date for the last bill generated would fall around 25{+t}{+h} of each month.

Snapping of connections and levy of surcharge in the next month's bill are the usual penalties exacted by the company for late payment. One more cause for concern is the calculation of penalty based on the number of days elapsed after due date.

However, with the Electricity JAC giving strike call much ahead of the final possible due date, the authorities have decided to go easy on cases of default, much to the relief of consumers.

“Every month, by this date, we would have received 80 per cent of the billed amounts. Due to strike, the collection is now hovering around 65 per cent. We are hopeful of 90 percent collection by the end of this month,” Mr.Prasad said.

He also advised the consumers to use the online payment options, apart from e-Seva centres. Majority of the High Tension industrial consumers, as also the commercial consumers have made payments online, while domestic consumers are yet to catch up with the mode, he said.


APCPDCL clarifies October 1, 2011

More In: Hyderabad