It is always in the news, but for the wrong reasons. Patients' kin manhandling medicos, medicine shortage or newborns vanishing from wards. There are no dull moments at Niloufer, the premier hospital for children and women.
But of late one can detect a noticeable change, particularly in the demeanour of nurses. They are now a bit more courteous, attentive and efficient. This transformation is the result of a programme on attitudinal change they went through recently.
For the corporate sector it is a norm. But for government departments such programmes are unheard of. The ever bustling Niloufer has taken the lead in sensitising the nursing staff, the lifeline of any hospital. The services of IL&FS Education and Technology Services were requisitioned to bring about a change in the functional behaviour of the nurses.
The programme was intended to improve the image and effectiveness of the hospital in the public eye. “Attitude change is driven from inside out. Even if there is 5 per cent transformation it is good enough”, says P. Sudershan Reddy, superintendent, Niloufer Hospital.
The programme sought to bring out a perceptible change in several key areas. The nurses were sensitised towards the needs of patients and the work place. A feeling of ownership and accountability was inculcated among them. The methodology employed was not confined to just homilies. Exercises, activities and games were thrown in for good measure to motivate the health care workers. “We made the whole thing interactive and contextual to everyday work”, Dr. Reddy said.
The most positive outcome of this exercise is the importance of empathy and listening to patients learnt by the nurses. They realised the importance of proper cooperation and communication for a good team output. Tips on right etiquette, hygiene, time and stress management were also shared.
Will visiting Niloufer be a new experience altogether? Just go and find out.