The government has come out with a draft bill on the citizen’s charter titled ‘Public Service Delivery Act’ for about 15 departments including the Revenue and Municipal Administration & Urban Development.
It has been put up for public discussion and a Government Order on the issue is likely to come out in the next couple of months.
Once the GO detailing the time scale for various grievances to be taken up and the onus of responsibility is fixed for the officials concerned, the Greater Hyderabad Municipal Corporation (GHMC) too will come out with a new citizen’s charter based on it, said Commissioner M.T. Krishna Babu in a recent media interaction.
The new citizen’s charter will also indicate the fines that will have to be paid by the officials concerned in case of any delay in disposing of an application, undertaking a service or in redressing a complaint. Once the charter comes into force, public service delivery commissioners will be appointed at different levels including a chief grievance redressal officer similar to Information Commissioners to deal with any discrepancy in the service and complaints, he added.
