Indian e-commerce major bullish on robotics and automation to improve delivery

Close on the heels of Amazon’s decision to introduce drones for quick home deliveries, Sachin Bansal, founder and CEO of Flipkart, feels that the model can be replicated in the country.

Speaking on the importance of robotics in e-commerce industry, he said: “The robotics are cost-effective and are accurate nowadays. They can be used effectively to improve e-commerce business. The robotics space now is also pretty good. One of the things that we are looking at is warehouse automation.”

Mr. Bansal was speaking on the sidelines of ‘India Youth to Business Forum’, a one-day event organised by AIESEC in the city on Friday. The event saw the participation of students from across the country.

On the menace of false home delivery orders on e-shopping sites, he said Flipkart was taking various steps to address the issue.

“This is a manageable problem and part of our process building. We have put in place automated systems to double-check the orders. We are also working on tracking down the IP address of the false orders,” he added.

Earlier, speaking at the ‘power talk’ session organised as part of the event, Mr. Bansal predicted that in six to seven years, many Indians would emerge as global players in the field of e-commerce.

Mukund G. Rajan, Tata Brand custodian and chief ethics officer of Tata Sons, stressed the need to retain core values and ethics in business. He cited the example of the venture between Singapore Airlines and Tata Sons, which was on the anvil for two decades but materialized last year.

“The Singapore Airlines was ready to associate with us even after the project had taken so long. This is because of the trust they had in the group,” he said.

On start-ups, Rajinish Menon, director, ISV and Cloud strategy, Microsoft, said: “Ninety per cent of start-up companies in the country have herd mentality. What I have seen is most of them build framework to sell and meet venture capitalists. But, it should be the other way round. Venture capitalists should try and meet the people running the start-up companies”.

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