The Hyderabad District Consumer Disputes Redressal Forum – III directed the airlines Spicejet and Air Costa to pay ₹30,000 each to different passengers in separate incidents for deficiency in service.
In the first case, the forum was dealing with a complaint filed by Pranay Pasari (24), a student and resident of Ameerpet.
Mr. Pasari said that on November 1, 2016, he took Spicejet flight to Delhi. After getting off the aircraft he did not find his luggage at the designated luggage belt. He then approached the staff who asked him to file a Baggage Irregularity Report.
Mr. Pasari contacted the concerned person a week later, only to be told that tracing his luggage would take more time.
On January 21 last year, he sent the airline a legal notice.
“The complainant, a young student, was going to Delhi to pursue MBA at IMI Delhi. He must have been put to great trouble to have arrived in a new place and to find his baggage missing. Moreover, he spent a lot of time and effort in trying to contact the staff filing the BIR and trying to adjust to the new place,” the judgement noted.
Apart from compensation, the forum also directed the airline to pay compensation of ₹5,000 and costs of ₹5,000.
In the Air Costa case, the forum was dealing with a complaint filed by octogenarians C.S. Ramachandra Murthy and C. Vijaya Lakshmi.
The couple was travelling from Coimbatore to Hyderabad on May 15, 2016. They said that they were stranded at the airport for over 10 hours.
Despite requests, the staff was unable to provide them blankets. Mrs. Lakshmi also said that she suffered from back pain having had to sit for long periods.
The forum directed the airline to pay compensation of ₹30,000 and costs of ₹10,000
