A Facebook post has gone viral where a female passenger has accused an Uber driver of first harassing her during the ride and then impersonating as a customer care executive and giving false assurances.
Following the post in which she described her ordeal, the company launched a probe and barred the driver. No police complaint has, however, been filed.
The alleged victim works with a private firm in Gurgaon and lives in south Delhi’s Mehrauli. A regular Uber customer, she had booked a cab for office on Wednesday morning. She said in her post that after she boarded the cab, the driver, Sandeep, began seeking personal details about her, to which she chose not to respond.
To avoid answering him, the woman called a friend and got into a conversation, only to find Deepak raising the radio volume. He also allegedly started driving rashly and forced her to get off when she threatened to complain against him.
As she started walking, Sandeep followed her in his car and drove away when she began noting down the car number, she wrote in her Facebook post.
After notifying Uber executives, the same driver allegedly called her from a different number and told her that there was a counter complaint against her from Sandeep. When she threatened police action, the driver disconnected the call saying that “he had heard her enough” and that the same driver would not be allotted to her again.
“Support numbers are secure lines; drivers do not have access to them and cannot place calls to riders using the same...,” said a statement issued by Uber.
