Power distribution company BSES has launched two additional services, “Caller Line Identification” and “Self Service,” to help consumers reach out to the company without wasting time in providing essential details or being put on hold.
Under its CLI service, a person calling BSES Interactive Voice Response System-based call centre nos. – 39999707 (BRPL) and 39999808 (BYPL) – from their registered phone number will be automatically recognised. The consumer will not be required to give their CRN No., name, address and all their relevant details will automatically pop up in front at the call centre end.
The CLI service will be available on all existing modules (bill, meter, enforcement, corruption, power supply) of BSES IVRS-based system with a professional voice over that will guide the caller to the relevant module. “To avail of this service, customers have to have their number mapped against their CRN No. by calling BSES helpline number,” said a BSES official.
The “Self Service” will allow customers to get instant details pertaining to their bills, like pending amount and due date by calling the BSES IVRS-based call centre numbers.
“To avail of this service all they have to do is simply call BSES helpline numbers and choose Option Number 3 (Billing and Metering) and enter their CRN No. This facility will negate the need to speak to a customer service representative and thus save considerable amount of time,” said a BSES official.