A senior government doctor with 70 per cent orthopaedic disability was allegedly harassed and put to inconvenience at the New Delhi railway station early this week. The physician complained that his journey turned into a nightmare because of the highly insensitive behaviour of railway officials there.
“On October 27, I reached the New Delhi railway station to catch my train Kashi Vishwanath from New Delhi to Bareilly,’’ said Dr. Satendra Singh. “From platform 1, I had to reach platform 8; so I asked for a battery-operated car stating I am a disabled person. The man at the counter told me that the service had stopped.
Wheelchair facility was a paid service. Besides, the lift available was not connected to the platform that I wanted to go to,” said Dr. Singh.
Later, a railway official on duty explained that there is a payment issue of the battery car operators. Hence this facility has stopped for the past one-and-a-half months.
“I made a written complaint (number 34) and got a receipt. With great difficulty, I climbed steps and reached platform 8, where I saw a battery-operated car ferrying passengers to platform 10. I clicked a few photographs. This means both the railways officials deliberately gave me false information despite seeing me in crutches. Their signed letter is the testimony,” said Dr. Singh.
He was also misinformed about the platform on which his train had come in. “I managed to catch my train just in time from another platform,” he said.
Meanwhile, responding to Dr. Singh’s official complaint, Anant Swarup, executive director (Public Grievances), Ministry of Railways, said, “A complaint has been received from our valued passenger regarding harassment and misbehaviour by railway staff. Please enquire into the matter immediately and send a report at the earliest.”
