Concessionaire seeks about ten days’ time to improve management at Kherki Dhaula toll plaza

June 07, 2014 11:05 am | Updated 11:11 am IST - GURGAON:

New Delhi, 05/06/2014: Traffic moves through the NH8 Express Way Toll Plaza which is not in use anymore after the court orders. Photo: S. Subramanium

New Delhi, 05/06/2014: Traffic moves through the NH8 Express Way Toll Plaza which is not in use anymore after the court orders. Photo: S. Subramanium

The new Delhi-Gurgaon Expressway concessionaire, Millennium City Expressway Private Limited (MCEPL), has sought about ten days’ time from the Haryana Government to improve traffic management at the Kherki Dhaula toll plaza here.

MCEPL Chief Executive Officer S. Raguraman, in a meeting with Financial Commissioner and PWD Principal Secretary Sanjeev Kaushal on Friday, said that the procedure for the preparation of monthly passes would soon be simplified and the toll staff be trained for amicable behaviour with the commuters. Mr. Raguraman further informed Mr. Kaushal that they had a plan to provide a dedicated Emergency Lane for the Ambulances, Fire Tenders and to extend the toll plaza on both sides.

The meeting was aimed at discussing the modalities to smoothen traffic management at the toll plaza for the convenience of the commuters. The National Highways Authority of India officials were also present at the meeting.

During the meeting, Mr. Kaushal expressed unhappiness over the way the traffic was managed at the Kherki Daula plaza and said that either the number of employees deployed were inadequate or not properly trained. The concessionaire pleaded before Mr. Kaushal that they had taken over the toll plaza a fortnight ago and needed time up to June 15 to put in place the measures for better traffic management. He promised that the commuters would experience drastic changes in ten days’ time.

Giving details of future plans, Mr. Raguraman said they are working to introduce online e-recharge facility and were also exploring ITZ cash vouchers option for recharging so that the commuters could purchase vouchers from anywhere in the market. Mr. Kaushal suggested opening a counter for recharging monthly toll passes at the e-Disha Centre in the mini secretariat.

Mr. Kaushal said that the State Government was the biggest stakeholder in all the toll plazas in the State and therefore the concessionaires should keep them informed about their plans. He said that the concessionaire should communicate more with the government so that the problems of the commuters could be tackled at the initial stage and there was no resentment among the public.

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