Slower speeds and longer gaps between trains are affecting commuters
The unique selling point of the Delhi Metro, speed and reliability, has been turned on its head on the Dwarka Sector 21-Noida City Centre line since repair work began at the Noida City Centre station two weeks ago.
It will take at least two more weeks for the Delhi Metro Rail Corporation (DMRC) to fix the deflection in one of the cantilever arms of the station. Meanwhile, the commuters bear the brunt, with long waiting periods on platforms and trains stopping for nearly ten minutes at every station.
“Commuters are adversely affected. We are getting calls and written complaints from commuters but nothing much can be done about it until repair works are completed,” said a DMRC spokesperson. “We cannot stop trains to Noida, so we are running trains at a restricted speed,” the spokesperson added.
It has become a common sight on the corridor, which connects Dwarka to Noida and Vaishali, to see commuters waiting for nearly half-an-hour for trains at Dwarka Sector-13 and Dwarka Sector-14 stations, among others.
“I waited for a train for 46 minutes at the Vaishali station. For the past ten days, I have been running late to work because of the delays on the line,” said a commuter.
The DMRC has said that commuters are kept informed about delays with digital display boards indicating the time interval and extra staff deployment at crowded stations.
“We have put in extra staff at major stations and junctions that tend to get crowded. The station managers have also been available to check on the situations,” said the spokesperson.
While the DMRC claimed that the frequency of trains between Yamuna Bank and Noida City Centre was “around six minutes”, commuters insisted it was much longer. “Trains are running at a speed of 10-12 km/hour,” said the spokesperson.
On September 28, the committee set up to look into the problems at the Noida City Centre station found that the detailing of reinforcement as provided in the approved drawing has not been completely adhered to by the execution team of the contractor.