People around north Delhi will now be able to lodge complaints related to parking violations in the area with just a click on their mobile phones. The North Delhi Municipal Corporation on Monday launched a one-of-a-kind mobile application, using which users can click pictures and post the parking violations for immediate action by the civic body officials.
GPS to track location
On Monday, North corporation mayor Preety Agarwal launched the application and said that if people find any violations of terms and conditions in any parking lot in their jurisdiction they can take a photo or a video and upload it on their app. As soon as the photo is sent, it automatically identifies the location of the parking lot via GPS.
“We are hoping that this app would be instrumental in regulating the parking lots. Apart from this, people will also be able to get better and transparent services by recognising the terms of the violations such as overcharging, lack of display boards and rate chart etc,” Ms. Agarwal said.
She also said that people will get to know their parking rights, and this service will enable them to participate in nabbing the offenders.
People can also register complaints online on the civic body’s official website — www.northmcd.com/parking . At present the app is available for download on www.mcdonline.gov.in and the android and iOS versions will be out soon.
To register a complaint, the users first have to click on the ‘Register Complaint’ icon on the app, after which they are guided to a page where they are asked for the details of the complaint along with their personal details.
After uploading the photo or video evidence the complaint will be submitted.
Zone-wise map
An acknowledgement mail is sent to the users soon after, and a unique complaint number is issued to the complainant using which they can track the status of their complaint. The civic body has also made the task easier for the users by uploading a zone-wise parking map.
Along with the complainant, the complaint is also forwarded to the concerned offices of the remunerative projects (RP) cell of the corporation.
In fact, a separate admin panel has been provided for the officers to take action against such complaints, the civic body said.
