Dated December 28, 2005
(Questions answered on career concerns)
What is the importance of communication skills?
Ajay
Tirupati
Communication skills play a very vital role in all work settings. All businesses, whether big or small include numerous meetings and communications. So, having strong communication skills will not only help leverage such interactions into opportunities, but will also help you climb the management ladder sooner than you expect. Employers, along with subject based skills, equally value written and oral communication skills in an employee. So, as an employee you must be capable of communicating clearly in order to work well within his group. Oral language skills remain essential for communication of ideas and intelligent conversation.
Both written and oral communication is necessary within organisations and between organisations --to be able to write reports, answer customer phone calls, build consensus, etc.
What are the career prospects for M.Sc Environmental Science?
Ankur Paliwal
Rajasthan
Environmental science graduates can pursue a career with many different organisations, agencies, industries, and consulting firms. Graduates qualify for positions in land-use planning and management, hazardous and solid waste management, crop production, water quality management, source and water pollution control, air pollution control, or environmental and crop consulting. Additionally, graduates go on to graduate programs in environmental science and natural resources or professional programs such as law or medicine.
Apart from governmental organisation, there are also a number of private organisations, NGOs, agencies, industries, and consulting firms that offer such careers. Graduates who major in this subject qualify for positions in land-use planning and management, hazardous and solid waste management, crop production, water quality management, source and water pollution control, air pollution control, or environmental and crop consulting. Additionally, they can also pursue their M.Phil and Ph. D programmes in environmental science and natural resources or take up professional programs such as law or medicine.
What are the attributes required to build a successful career?
Harish
Kharagpur
Develop a realistic view of yourself. Try and know your strengths and weaknesses and work on them. Do not try to impress someone with how perfect you are. Experienced people can see through it. As not all can have complete control over one's career, allow change and use opportunities that come your way. Sometimes, things may not go the way you envisaged them to. Develop an active questioning mind. See hurdles as an opportunity to prove yourself and learn from the experiences. Take care of your relationship with your colleagues. Respect them. Your relationship should reflect what you preach. Observe your superiors to look beyond outward appearances. Never make hasty and rash judgments.
What is the difference between a BPO and a Call Centre?
Mangai Shankar
Chennai
A call centre is a central place where an organisation attends to customer and other telephone calls. Call centres may be voice and/or internet based one. Typically, a call centre receives a considerable volume of calls, screen them and forward those to someone qualified to handle. Call centres have evolved tremendously from being just a medium of voice based customer support into integrated contact centres, which are capable of handling customer queries over the phone, or the online medium.
The definition of a call centre is slowing changing in world of e-business. However, the core fundamentals of a making a call (via phone, e-mail, website, or fax) to a centre (point, area. person or thing) will remain un-changed. Call centre, otherwise called as integrated contact centres or customer interaction centres, operate on near identical principles of meeting customer needs in real time and often mean the same.
BPO stands for Business Process Outsourcing. Major corporations in the US and Europe outsource their back office operations to India to save costs. For example, certain companies maintain their employee payroll in India. All customer interaction services including call centres are a part of BPO.
Back office operations refer to the offsite delivery of a range of non-core service functions, including routine administrative tasks, customer service and technical support. These operations manage an entire activity or function on a turnkey basis for their clients.
What are the career prospects for automobile engineers?
Subramaniam
Chennai
Automobile engineers can get into automobile manufacturing plants such as Maruti Udyog Ltd., Telco, Fiat, etc., or can work for components suppliers, motor sport companies, and specialist engineering consultancy services. Opportunities are plenty in research, design, development and manufacture of vehicles, manufacture of forgings and castings, vendor development and materials management. Automobile engineers can also work in various other fields including body, chassis and engine systems; electrical and electronic instrumentation and control systems; thermo- and aerodynamics; fluid mechanics; performance analysis; materials engineering; computer-aided engineering and design; and fuel technology and emissions.
The FAQ column deals with career concerns addressed to the C&K Management Ltd. P.O. Box 2178, Secunderabad 500003 or emailed to faqs@cnkonline.com
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