Tackling with tact
I HATE confrontations of any kind and the nickname given to me (rather disparagingly) is that of the `office diplomat'! Diplomacy is all about opening channels of communication to end groupism and infighting. It is all about tactful talks! If you don't believe me then ask someone who is able to maintain a positive perspective amongst disgruntled and unprofessional employees. Most people have the habit of saying whatever comes to their mind without thinking twice about how the other person would react. If the others know your penchant for shooting your mouth off, they would understand but if they do not know your nature, the miscommunication can be rather unfortunate.
Whichever business you are in, diplomacy and tact are the secrets to a successful work life. We need workplaces to be exciting, challenging and at the same time pleasant places to work as most of our waking hours are spent there. And it is in the hands of the employees to make it so. Part of being diplomatic and tactful is how well you can relate to your boss and your colleagues. A few suggestions to do it right, diplomatically:
Tact is the most important attribute to possess if you are heading a team, dealing as you do with different kinds of people with differing egos. To be tactful you have to get to know your people. Know about the pressures and demands they are facing and working against. At the same time acknowledge their strengths and identify the areas where your expertise will help their efforts
Clichéd as it may sound, be a team player. Employment is about relationships. Offer to help your teammates if they need any help. Ask for help if you need any. Tact is sharing the success and failures of the team together
Are you rarely assertive because you don't like hurting anyone's feelings? This definitely is not tact; that is foolishness. Listen to what people are saying; it will help you connect with others
Check negativity and loose talk as it damages morale and harms workplace relationships. A moment of angry reaction can make you lose years of goodwill
Never make the mistake of criticising in front of others. If you want to pull up someone, do so behind closed doors. This way the team will not be demoralised. Use appropriate language and couch it in the right emotional tone
Follow protocol and the chain of command. Talk and consult with your superior if you have any problems dealing with any recalcitrant and troublesome worker. It is relatively easy to master a software programme application or be up to date on the latest trends and policies. But it is a challenge to be acknowledged as a master communicator who can not only explain and communicate what the policies are all about but also be helpful in defusing volatile situations and avoid possible confrontations with tact and diplomacy.
Tact and diplomacy are the keys to dealing and communicating successfully with all types of people and all kinds of tough situations. It will help you put your point across without appearing pushy and aggressive. Tact and diplomacy will help you communicate more powerfully and effectively. The skill improves with each and every encounter. If you make an effort in that direction, the rewards and satisfaction can be tremendous
PADMA RAMESH
Padma.hyd@cnkonline.com
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