It’s not what, but how that matters

June 30, 2013 07:04 pm | Updated 07:04 pm IST - CHENNAI

A king once dreamt that he had lost all his teeth. He summoned the court astrologer and asked him to interpret the dream. The astrologer said “Your Highness, your relatives will die before you do and you will witness their deaths.” The king was furious and consigned the astrologer to jail. The next day the dream recurred. This time he called upon a wise old astrologer and asked him to interpret the dream. The wizened man said “Your Highness, you will outlive your relatives.” The king was pleased and gave the old man a bag of gold.

What you say is less important than how you say it.

For example, when somebody says something hurtful, if I say to the person that “You are hurting me,” it is likely that the person will become defensive and react. Instead if I say, “I am hurt by what you are saying,” the other person realises that you are choosing to be hurt and you are not blaming him. When we take responsibility for our feelings we do not undermine the other person and therefore do not foist the role of persecutor on to him.

When we choose our words with care, responsibly and with ownership, we let the other person know that he is not victimising us. Often times we tell people that they are the cause of our suffering. While it is true that what they have said or done may have caused us pain, shifting the responsibility of our feelings on to the other person is a way of excusing ourselves.

Psychologists believe that uttered words contribute only 7 per cent to the impact they create. Tone of voice, however, constitutes 38 per cent. It is evident, therefore, that how I say what I say is more significant than the mere words I employ.

(The writer is an organisational and behavioural consultant. He can be contacted at ttsrinath@vsnl.net)

0 / 0
Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.