November 11, 2017 09:23 pm | Updated 09:28 pm IST
An IndiGo aircraft.
Two incidents within a week — one involving a passenger who was pinned down by airline staff and another in which an ace shuttler alleged misbehavior by a crew member — have sharpened the focus on the aviation industry's relationship with the flyer.
Using data from monthly statistics released by the Directorate General of Civil Aviation, we take a look at complaints received by popular airlines and how they are addressed.
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