Snapdeal, an online marketplace and gojavas, a supply-chain company, today announced the launch of an industry first service for customers - ‘90 minutes reverse pick-ups’.
With this, Snapdeal customers wishing to return/replace their online orders will be reached within 90 minutes of intimation. The facility, which is currently live in 15 cities, will enable hassle-free returns as well as refunds.
Speaking about the initiative, Ashish Chitravanshi, Vice President Operations, Snapdeal said, “The 90-minute reverse pick-up facility is a continuing collaborative effort to design insightful logistics solutions that strengthen our supply chain infrastructure. Our association helps us create unique offerings basis Snapdeal’s insights into customers’ everyday shopping needs and gojavas’ understanding of logistics and delivery challenges, with the ultimate focus on delivering customer delight.
Elaborating on the new service ‘go-90’, Mohib Rub, Head, Last Mile Operations, gojavas, said, “This strategic partnership with Snapdeal has acted as a huge catalyst in fast-tracking go-to market for innovations gojavas was pursuing on its own earlier. Both the teams are looking to expand this service to all the 300 cities within our network in the next 3-5 months.”
