Infosys announced that it would manage internal IT services for Microsoft worldwide.
As part of this three-year managed services agreement, Infosys would streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7, the Bangalore-headquartered company said in a statement.
Infosys would provide Microsoft with IT help desk, desk-side services and infrastructure and application support from multiple global centres. Infosys would manage Microsoft’s internal IT services for applications, devices, and databases in 450 locations across 104 countries.
“Infosys will establish a dedicated Service Excellence Office to help Microsoft implement ISO 20000 and ITSM Processes”, the statement said.
“This agreement provides Infosys with a unique opportunity to partner with Microsoft and gain deep and early expertise in the implementation and management of the latest Microsoft technologies, and thus enhancing Infosys capabilities to help other customers leverage Microsoft’s innovation and adopt these technologies”, it said.
Infosys has partnered with Unisys to provide global desk-side support and service desk based on their strong capabilities, commitment to innovation and customer service.
Unisys’ multi-language service desk integrated with desk side support would enable enhanced end-user productivity, it was stated.