IBM on Tuesday said it had signed a 10-year business transformation and information technology (IT) services agreement with Jet Airways. Valued at $62 million, the agreement will help Jet Airways achieve significant growth by aligning the company's IT with business strategy.
Cutting-edge technology
As part of the deal, IBM will provide cutting-edge technology solutions to transform the airline's business areas such as airport operations, direct distribution and frequent flier programmes. This engagement will help Jet Airways improve and integrate its IT systems to deliver a highly differentiated customer experience and improve its operational efficiency.
IBM will support Jet Airways with IT infrastructure and application support services including employee transition, data centre operations, central helpdesk support, server and storage operations, Internet security services through the use of Tivoli suite, network management, SAP and other operating system.
“The agreement with Jet Airways is a significant milestone for IBM in the aviation industry,” said Sameer Batra, Vice President, Distribution Sector, IBM India/South Asia. “Jet Airways will have access to industry expertise and knowledge, which are essential for sustaining growth and leadership in the competitive global market.” he added
Core business
According to Jet Airways (India) Chief Executive Officer Nikos Kardassis, “we see this as an exciting opportunity to use IBM's technology to lead business transformation in the Indian aviation sector and augment growth. This association will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience.
“India, as a country, will take a leading edge position in delivering innovative ideas and solutions in the global aviation terrain.”
