Canada-based Wesley Clover Communication Solutions on Monday introduced its two new solutions that would improve call centre efficiencies, costs and performance. The first solution is a virtual unified communications solution, while the second one is a development solution for Internet delivered pre- and post-process training along with standardising assessments for new recruits and existing agents.
“The virtualisation of voice will have a huge impact on the industry, not only from the aspect of concentration of servers but also in terms of the rapid deployment of new customers and processes.
For the first time, BPOs can add voice communications to their virtualisation strategy, resulting in unparalleled flexibility in the deployment of voice communications in the call centre,” said Wesley Clover Communication Solutions Director Mike Manson.
“…our specialised software tools enable our customers to leverage their internal training content and integrate language learning to maximise the effectiveness of their training programmes” said Elias Diamantopoulos, President and CEO, Ascentify.
“We are excited to introduce the Mitel virtual unified communications solution and the Ascentify employee development solution into India. They will enable India's BPO industry to grow more rapidly” said Sriram Srinivas, Vice-President, Wesley Clover Communication Solutions.
