Two call centres will go live on June 25, one to help businesses and the other to assist tax officials in the transition to the new indirect taxation system that rolls out on July 1, Goods and Services Tax (GST) Network Chairman Navin Kumar said on Thursday.
Smooth transition
“We are aware that not all taxpayers are well-versed with technology and might face some difficulties in completing their registration and application process. We believe as the technology provider, it is our duty to provide all help to them to smoothen their transition,” Mr. Kumar said in a statement.
“As the countdown begins for the roll-out of the Goods and Services Tax, GSTN — the technology backbone of the new regime — has launched two dedicated call centres to support taxpayers as well as tax officials with the enrolment process and enable smooth functioning of the portal,” a GSTN statement said.
Several ministries, the latest being civil aviation and road transport and highways, have set up GST facilitation cells to handle issues related to the new indirect tax system under their domains.
The economic advisors in each ministry have been entrusted with helping industries in the switch-over process.
The GSTN has partnered with Tech Mahindra to run the call centre.
The call centre for taxpayers has the capacity of 200 trained professionals and there will be a dedicated team of 40 persons to deal with tax authorities’ queries.
