Tata Consultancy Services (TCS), on Thursday, bagged a major deal to handle nearly 1,000 offshore jobs for the British energy giant npower as part of its restructuring.
npower, the U.K. arm of Germany utility RWE, said it would outsource much of its customer service and back-office functions to India. TCS will oversee around 1,000 back-office jobs in India. The roles being outsourced to TCS over the next eight months includes largely administrative activity, such as checking meter readings against customers’ bills.
British firm Capita is the front-runner to provide front-office customer management and some back-office services from February 2014, for a contract worth around 120 million pounds over seven years.
About 540 existing npower staff will be transferred to the company.
Around 1,460 UK jobs will be cut as part of a major corporate restructuring and outsourcing, aimed at helping npower cope with peak hour demands.
npower ranks among the “Big Six” British energy suppliers.
