Malaysia Airlines reassures flyers

The airline, following the incident, has redirected its routes through Europe as an extra measure of caution

July 26, 2014 08:40 pm | Updated November 16, 2021 06:16 pm IST - MUMBAI:

Malaysia Airlines crew members write condolence messages after a multi-faith prayers for the victims of the downed Malaysia Airlines Flight 17 at Malaysia Airlines Academy in Kelana Jaya, near Kuala Lumpur, Malaysia, Friday, July 25, 2014. A small group of Dutch and Australian investigators walked the sprawling, unsecured site where Malaysian Airlines Flight 17 went down as their governments prepared police detachments they hope can help protect the crash area and help bring the last of the victims home. (AP Photo/Lai Seng Sin)

Malaysia Airlines crew members write condolence messages after a multi-faith prayers for the victims of the downed Malaysia Airlines Flight 17 at Malaysia Airlines Academy in Kelana Jaya, near Kuala Lumpur, Malaysia, Friday, July 25, 2014. A small group of Dutch and Australian investigators walked the sprawling, unsecured site where Malaysian Airlines Flight 17 went down as their governments prepared police detachments they hope can help protect the crash area and help bring the last of the victims home. (AP Photo/Lai Seng Sin)

After initial shock following the downing of its flight MH-17 in the conflict zone of Ukraine last week, Malaysia Airlines has reassured air passengers and travel trade community about its commitment to safety and security to win back their trust.

“We understand the concerns about safety brought up following this tragic event. MH-17 was in the airspace approved by International Civil Aviation Organization (ICAO). Its flight plan was approved by Ukrainian authorities as well as Eurocontrol,” Malaysia Airlines Director of Commercial Operations Dr Hugh Noel Dunleavy said in a letter.

He said Ukraine was a popular route for Europe to Asia flights and 75 airlines flew the same route as MH17 in the two days before the incident. The airline, following the incident, has redirected its routes through Europe as an extra measure of caution, he added.

“We are now flying further south over Turkey to avoid Ukrainian airspace entirely, we hope this assures you of our commitment to safety and security,” Mr Dunleavy said.

“Despite the incident we have confidence in the company’s recovery and long term survival of the business,” the letter added.

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