1.1   Delegation as a useful tool                                    1
1.2   Tackling office automation                                     5
1.3   Business process reengineering:  
      A powerful tool for organisation change                        7
1.4   Crisis management and crisis manager                          11
1.5   Learning and the organisation                                 16
1.6   Improving work culture in organisations                       21
1.7   Interpersonal skills are the master key to success            29
1.8   Striving for excellence, the management orientation           32
1.9   Essence of management - an analysis                           37
1.10  Leader-managers of the next century                           46
1.11  Ten commandments of leadership                                50
1.12  Managing the pressure situation                               57
1.13  Enforcing discipline in the organisation                      62
1.14  Developing pro-active organisational cultures                 67
1.15  Strategies in career and succession planning                  73
1.16  Traits of the professional manager in changing scenario       82
1.17  Evolving management patterns for twenty-first century         87
1.18  A value model for organisational culture                      91
1.19  Women in management - strategies for success                  96
1.20  Planning, directing and controlling organisational change    104
1.21  Adapting to change through restructuring                     108
1.22  Empowerment - what does it mean?                             111
1.23  Enhanced performance through 
      assertiveness in work situations                             114
1.24  Communication in management                                  121
1.25  Management of crises and strategies for growth               127
1.26  Managing under different kinds of bosses                     135
1.27  Traits of successful teams                                   142
1.28  Role perception in management                                146
1.29  Management decisions in competitive environment              151
1.30  Competitive edge through value engineering                   156