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Andhra Pradesh
Webchat service
The ICICI Prudential Life introduced the webchat service for its policyholders that will help them resolve their policy related queries.
A press release said ICICI Prudential Life was the first life insurance company in the country to introduce the webchat service for its consumers. The customers would have to logon to the company’s website – www.iciciprulife.com and give the policy details.
Through the webchat service, consumers can inform the company about change in their address and contact details, seek information on Net Asset Value (NAV)/ fund allocation, premium payment options, customer service documents (RPN, RPR, Unit statement), etc.
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