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NEW DELHI: IBM on Monday announced the expansion of its Bangalore-based India Research Laboratory (IRL), one of the eight IBM research labs across the globe, to address growing opportunities for service innovation in the region. IBM’s IRL that has now moved to a larger world-class facility at its Embassy Golf Links Campus in Bangalore has decided to open it to its clients, to connect its researchers with the most difficult, real world problems facing the services industry, in the areas of business intelligence, systems management, and optimisation. Having increased its headcount at the research laboratory, IBM will provide better bandwidth to address services innovation needs of a larger client base worldwide to attract, motivate and retain a strong talent pool. “Innovation is about how one can couple it with deep insight to create new value — for business, government, academia, institutions of all kinds, and for global society. This is certainly true of IBM research where our scientists solve large-scale, real-world problems using scientific tools,” said IBM IRL Director, Daniel Dias, in a statement. The research laboratory would increase its focus on developing techniques and methods in service science and their applications.
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