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Bangalore One-type centres likely in other cities

By Our Staff Reporter

BANGALORE, APRIL 1. With Bangalore One, the State Government's e-governance initiative going online on Saturday, citizens now have a one-stop shop to pay power, water and telephone bills, property tax and a basket of 27 civic services through one kiosk. And it will take no longer than 15 minutes for each citizen to complete the transaction. Even registration of land sale will take only 30 minutes.

The Additional Chief Secretary, Vijay K. Gore, and the e-Governance Secretary Rajeev Chawla, told presspersons here today that there are plans to replicate the BOOT (build, operate, own, transfer) based G2C (Government to citizen) project in Mysore, Hubli-Dharwad, Mangalore, Belgaum and other cities and towns gradually.

There will be 50 kiosks all over Bangalore providing 24-hour service. In the first phase 15 centres are being launched on Saturday.

It will be a public-private partnership with CMS Computers and Ram Informatics of Hyderabad. The services of Bangalore Electricity Supply Company, Bangalore Water Supply and Sewerage Board, BSNL, Bangalore Mahanagara Palike, Bangalore Development Authority, the Regional Transport Office, Stamps and Registration Department, Regional Passport Office and the Police Department will now become available under one umbrella.

The Government has provided locations for the e-kiosks, while the utilities such as BWSSB and BESCOM have agreed to wind up their kiosks if they happen to be located within a two km distance of Bangalore One kiosks.

The personnel manning the kiosks will not be retrenched, but absorbed or redeployed in Bangalore One.

The Bangalore One kiosks will be manned by about 400 operators.


It has been part funded by the Hyderabad-based National Institute of Smart Government, up to Rs. 1.5 crores, under an UNDP project.

Mr. Chawla conceded that it will naturally be compared with Hyderabad's eSeva, but maintained that Bangalore One is expected to surpass eSeva, which has done three crore transactions in over two years. Microsoft's .Net software has been offered for the project at 45 per cent of the cost.

CMS and Ram Informatics were selected from among seven bidders — the other five are

CMC, BEL, Wipro, ECIL and TCS. It will provide the technology for five years on BOOT basis. The CMS Regional Manager, K. Jagannath, said the project will cost around Rs. 10 crores in investment over two years, and the running expense will be Rs. 18 lakhs or Rs. 20 lakhs per year per centre.

The company will be paid Rs. 3.75 to Rs. 4.75 per transaction carried out. The 30 lakh transactions by cheque, credit card or cash are expected to be worth Rs. 10 lakhs to Rs. 15 lakhs a month, at each centre. UTI Bank is another player in Bangalore One and has offered to pay the salary of 200 kiosks employees, amounting to Rs. 3 crores annually. It expects to make up the costs out of the one-day float it gets to hold, on the cash collected.


Mr. Chawla said Bangalore One's additional features that make it better than eSeva are the 15-minute service, a disaster recovery service, a third party audit besides the air-conditioned ambience with a TV set, coffee vends, an ATM and a library.

A Bangalore One directorate and new services such as railway reservation, examination results, filing income tax returns, cinema tickets, and bus passes are likely to be added on soon.

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